Effective Date: 04.09.2025
Your Business Name: NeuroEdge Growth
Contact: Isabel@neuroedgegrowth.co.uk

1. Introduction

This privacy notice explains how we collect, use, and protect your personal data when you
visit this website or engage with our services. We are committed to safeguarding your
privacy and complying with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following information:

When You Use the Website:

• Name and contact details submitted via contact or enquiry forms
• Technical data (e.g. IP address, browser type, location) via cookies or analytics
• tools

When You Become a Client:

• Personal background and relevant information shared during coaching, therapy or
• training sessions
• Session notes (kept separately and securely)
• Invoicing and payment information
• We do not collect unnecessary personal data, and we never sell your data to third parties.

3. How We Use Your Information

We use your data to:

• Respond to your enquiries
• Provide therapy, coaching or training services
• Manage our client relationship and bookings
• Fulfil legal and regulatory obligations
• Improve the website and user experience

With your explicit consent, we may also use your data to:

• With your explicit consent, we may also use your data to:
• Send occasional service updates or newsletters (you may unsubscribe at any time)

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Consent (e.g. for marketing)
• Contract (e.g. delivering services to you)
• Legal Obligation (e.g. tax or safeguarding requirements)
• Legitimate Interest (e.g. improving our services)

5. Cookies and Analytics

We may use cookies and similar technologies to:

• Understand how visitors use the websit
• Improve functionality and performance

You can adjust cookie settings through your browser.

6. Legal Basis for Processing

We do not share your data with third parties unless:

• It is necessary for delivering services (e.g. using scheduling, email, or invoicing tools)
• We are legally required to (e.g. safeguarding concerns)
• You give explicit consent

All third-party service providers we use are GDPR-compliant.

7. How We Store and Protect Your Data

We store your data securely using:

• Password-protected files and encrypted cloud storage, including Microsoft SharePoint
• Secure email and website hosting platforms
• Two-factor authentication and strong password management

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

8. How Long We Keep Your Data

• Enquiry data: deleted after 12 months unless a working relationship is established
• Client records: retained for up to 7 years (therapy/coaching) or 3 years (training/consulting), in line with professional guidelines
• Mailing list data: retained until you unsubscribe

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure of your data
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email us at: Isabel@neuroedgegrowth.co.uk

10. Updates to This Notice

We may update this privacy notice from time to time. The latest version will always be available on this page.
Last updated: 04.09.2025